Returns & Exchanges

At Ecoy, we want you to love your sustainable home essentials, which is why we offer a 30-day trial period on most products to ensure they meet your comfort needs. If you aren't completely satisfied, we provide a straightforward return and exchange process to help you find the perfect fit for your home.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and email address to select the items you wish to return or exchange.

• 2.
  Prepare the Package

  Carefully pack your items in their original packaging, ensuring all labels and tags are intact to qualify for a full refund.

• 3.
  Attach Shipping Label

  Download and print the prepaid shipping label provided via email and securely affix it to the outside of your return parcel.

• 4.
  Drop Off and Refund

  Hand over your package to the designated courier; once received and inspected at our warehouse, your refund will be processed within 5-7 business days.